Product Servicing, Qualification and Validation

  • Full installation service

    Skilled Vanrx technicians perform system installation.

  • Global remote and on-site service

    Service plans that provide 24-hour remote service and on-site service within guaranteed timelines.

  • Consumables and spare parts

    Full inventory of single- and multi-use components and spare parts.

  • IQ / OQ / PQ / validation

    Custom qualification and validation service, or a standard process can be supplied for customer use.

  • Decontamination cycle development

    Process development for vapor-phase hydrogen peroxide decontamination.

Vanrx technician servicing an SA25 Aseptic Filling Workcell or Lyophilizer Loader Workcell.

Getting Started

Facility design and construction experience

Your Vanrx project management team has experience in designing and constructing fill-finish facilities. They will be able to advise you on how to install Workcells in your facility, and refer you to packaging providers for nested vials, syringes or cartridges.

Workcells generally take up less space and have reduced utility requirements versus conventional aseptic filling machines. They should be installed in Grade C / ISO 8 class space.

System Training

Vanrx provides comprehensive system training at our facilities and at customer sites. System manuals and instructions are provided following the factory acceptance test.


Vanrx can provide standard protocols for factory acceptance tests (FATs) and site acceptance tests (SATs). Customers can then work with their Vanrx project manager to add other important areas specific to needed system functionality or product recipes.

Preventative Maintenance and Remote Service

Vanrx Workcells have preventative maintenance schedules that can be completed during wider plant shutdowns. Examples of wear parts include filters, gaskets and bellows, which all require periodic replacement. As part of the sales process, prospective customers are provided with a maintenance and spare parts price list.

If an issue does occur, Vanrx’s service team can make remote contact with the system to diagnose and correct it. This connectivity also provides the opportunity to remotely install software updates or new product recipes. If an issue requires on-site attention, Vanrx can offer guaranteed global response times to have a trained product expert on-site.